Effective Date: 5 January 2025

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Overview

This Privacy Policy explains how Purrfect Cardhouse ("we," "our," "us") collects, uses, and protects your personal information when you visit and use purrfectcardhouse.com (the "Site"). By using the Site, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue the use of the Site immediately.

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1. Information Collection

We collect personal information including but not limited to name, email address, phone number, shipping address, IP address, and cookies. This information is collected to facilitate our operations, enhance user experience, and ensure legal compliance with Malaysian law.

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2. Use of Information

The personal information collected is used to process and fulfill customer orders, including delivery and customer support. It is also used to improve the functionality of the Site and enhance user experience. Furthermore, personal information may be used for marketing communications, promotions, or newsletters, and to respond to customer inquiries. Additionally, the information is used to analyze Site usage and performance, comply with legal obligations, and ensure the security of the Site. Any other use of the information will always aim to benefit the user experience and support business operations as permitted by law.

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3. Legal Basis for Data Processing

The collection and processing of personal information are conducted based on user consent. Consent is deemed given upon the use of the Site, creation of an account, or engagement with our services. All practices are aligned with and governed by Malaysian law.

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4. User Rights

Users have the right to access their personal data held by us, request corrections to inaccurate or incomplete data, request deletion of their personal data unless retention is required by law or legitimate business purposes, and withdraw consent for data processing at any time. However, withdrawal of consent may impact the user’s ability to access certain services on the Site. Requests to exercise these rights should be submitted to purrfectcardhouse@gmail.com.

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5. Minors’ Data

We do not knowingly collect data from minors without parental or guardian consent. Parents or guardians bear full responsibility for any actions and data provided by minors when using the Site. Users are strongly advised not to provide minors' personal information without appropriate consent. We disclaim any responsibility for violations of this policy.

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6. Data Retention

Personal data is retained for as long as it is necessary to fulfill the purposes for which it was collected, or as long as the user’s consent remains valid. Data may also be retained to comply with legal obligations or for legitimate business purposes. Upon withdrawal of consent or unsubscription, data will be securely deleted except where retention is required by law.

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7. Data Security

We employ encryption, secure servers, and other technical measures to protect personal data. While we strive to safeguard all information, we cannot guarantee absolute security. However, we remain committed to taking all reasonable measures within our power to protect user data.

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8. Sharing of Information

Personal data will only be shared with third parties when necessary for the fulfillment of orders, compliance with legal obligations, or when explicit consent has been provided by the user. Any shared data will be limited to the necessary scope, and we retain control over how such data is handled by third parties.

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9. Cookies and Tracking Technologies

We use cookies to enhance the user experience on the Site, including for analytics and marketing purposes. By using the Site and signing into an account, users consent to the use of cookies. Users may opt out of cookies and tracking by adjusting their browser settings or contacting us for assistance.

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10. Cross-Border Data Transfers

At present, all data processing and storage occur within Malaysia. However, we may transfer data internationally in the future to improve customer experience. Any such transfers will comply with Malaysian data protection laws and any relevant international regulations.

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11. Policy Updates

This Privacy Policy may be updated or modified at any time. Significant changes will be communicated to users via email newsletters and official announcements on social media channels. Users are encouraged to check the Site regularly for updates, as all information will be listed when new policies take effect.

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12. Disclaimer of Responsibility

We are not responsible for actions taken by users that violate this Privacy Policy. This includes but is not limited to providing unauthorized data, such as minors' personal information without parental consent, or misusing their own data. Users are advised to act responsibly and adhere to the guidelines outlined in this Policy.

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13. Right to Amend Policy

We reserve the right to amend, update, or change this Privacy Policy at any time without prior notice. Continued use of the Site constitutes acceptance of the updated Policy. Users are encouraged to review the Privacy Policy periodically to stay informed of any changes.

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14. Contact Information

For any questions, concerns, or data-related requests, users may contact us via the Contact Us page or at purrfectcardhouse@gmail.com.

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Thank you for trusting Purrfect Cardhouse with your data. We remain committed to protecting your privacy and ensuring a safe and enjoyable experience on our Site.