Effective Date: 5 January 2025

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Overview

This Return, Refund, and Cancellation Policy outlines the terms under which Purrfect Cardhouse ("we," "our," "us") manages returns, refunds, and cancellations for purchases made through purrfectcardhouse.com (the "Site"). These terms are designed to ensure fairness and transparency while protecting the interests of our business and our customers. By placing an order on the Site, customers agree to the terms outlined in this Policy.

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1. Returns Policy

1.1 Eligibility for Returns

Returns are strictly not accepted except in the following circumstances:

• The item received is defective or damaged beyond acceptable standards.

• The wrong item was delivered.
   

For all returns, customers must contact us within 3 business days of receiving their package. Any request submitted after this period will not be eligible for return consideration.

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1.2 Conditions for Returned Items

All returned items must meet the following criteria:

• The item must be in its original packaging, unopened, and unused.

• Evidence of the issue must be provided in the form of clear photos or videos. Customers are required to record the opening of their package, regardless of its condition, to validate their claims.

• Partial damages such as minor scratches, bumps, dents, or other cosmetic issues will not qualify for returns.
   

1.3 Return Shipping Costs

• Customers are responsible for the shipping costs associated with returns unless otherwise instructed by our support team.

• If the return is due to an error on our part (e.g., incorrect item sent), the return shipping cost will be borne by us.
   

2. Refund Policy

2.1 Eligibility for Refunds
Refunds may be issued under the following circumstances:

• The item is out of stock after the order was placed.

• The item is determined to be majorly defective or damaged beyond acceptable standards.

• The package was lost in transit.
   

Refunds are applicable for all items listed on our website.
 

2.2 Method of Refunds

Refunds will be issued to the original payment method used at the time of purchase, including any shipping fees paid by the customer.

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2.3 Processing Time

Refunds will be processed within 7-14 business days from the date the case is finalized. Processing times may vary depending on the complexity of the issue.
 

3. Cancellation Policy

3.1 Order Cancellation by Customers

While cancellations are allowed, they are not recommended. Cancellations are subject to the following conditions:

• Customers may cancel their orders within 24 hours of placing them, provided the order has not yet been prepared for shipping.

• A cancellation fee of 3% of the total order amount will be applied to cover the initial transaction processing fee. This fee will be deducted from the refundable amount.
   

3.2 Order Cancellation by the Business

We reserve the right to cancel orders under the following circumstances:

• The item is out of stock and cannot be restocked in a timely manner.

• The order is flagged as potentially fraudulent.

• Any other scenario where fulfilling the order would harm the business.
   

In such cases, customers will be offered options including:

• Waiting for restock.

• Switching to another item of equal value.

• A full refund
   

4. Exchanges

4.1 Eligibility for Exchanges

Exchanges are permitted only if the business agrees to the request and the replacement item is available in stock. In cases where the item is unavailable, customers may opt for a refund or wait for the restock of the product. Delivery fees for exchanges will be borne by the customer unless the issue was caused by the business.

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5. Damaged or Lost Shipments

5.1 Policy for Damaged Shipments

If the item is damaged during shipping, customers may request a replacement or a refund, whichever is more suitable for the situation. All claims must be supported with photos and video evidence.

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5.2 Policy for Lost Shipments

In the event of a lost package, we will investigate the case and offer a replacement or refund based on the results of the investigation.

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6. Customer Responsibilities

6.1 Shipping Address Verification

Customers are responsible for ensuring the accuracy of the shipping address provided during checkout. The final verification of the order details is completed by the customer at the payment stage. The business will not be held responsible for delays, lost packages, or additional costs incurred due to incorrect shipping addresses.

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6.2 Recording Evidence

We strongly recommend that customers record the unboxing of their packages. This serves as evidence in case of disputes related to returns, refunds, or damaged items. Failure to provide this evidence may result in the rejection of claims.

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7. Disclaimer of Liabilities

The business will not be held responsible for:

• Minor cosmetic damages to the product or packaging caused during shipping.

• Delays or issues caused by third-party shipping carriers.

• Any claims resulting from incorrect shipping details provided by the customer.
   

8. Updates to This Policy

We reserve the right to modify or amend this policy at any time without prior notice. Customers are encouraged to regularly check our website for updates to the policy. Changes will take effect immediately upon posting to the Site.

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9. Contact Information

For any inquiries or issues regarding returns, refunds, or cancellations, customers may contact us via the Contact Us page or email us at purrfectcardhouse@gmail.com.

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Final Decision The business reserves the right to make the final decision on all cases, ensuring the resolution aligns with this policy and protects the interests of both the business and the customer.